Guest Information
Payment Terms and Cancellation Policy
Boutique Experiential Holidays
Payment Terms
100 percent of the room tariff is required to be paid in advance to confirm a booking
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Cancellation Terms
In case of a cancellation our retention policy is as listed below
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Cancellations made more than 45 days prior to the date of arrival - 100% refund of payment made
Cancellations made between 28 and 45 days prior to the date of arrival - 85% refund of payment made
Cancellations made between 21 and 28 days prior to the date of arrival - 65% refund of payment made
Cancellations made between 14 and 21 days prior to the date of arrival - 45% refund of payment made
Cancellations made between 0 and 14 days prior to the date of arrival - no refund of payment made
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Gourmet Tea Tasting Experiences
Payment Terms
100 percent of the tariff is required to be paid in advance to confirm a booking
Our tea tasting experiences are by prior reservation only.
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Cancellation Terms
In case of a cancellation our retention policy is as listed below
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Cancellations made more than 14 days prior to the date of the experience - 85% refund of payment made
Cancellations made between 7 and 14 days prior to the date of the experience - 45% refund of payment made
Cancellations made between 0 and 14 days prior to the date of the experience - no refund of payment made
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Gourmet Tea Store
Payment Terms
Purchases can be made directly through our portal or by filling out our online form with the teas required.
Teas are typically shipped within three working days of the order being made.
In case of a delay in shipment or if the tea is back ordered, we will inform you of the same and your can choose to wait or get a full refund for the delayed items.
Shipping is free within India except for CTC tea for which we charge a flat shipping fee of Rs. 100 per 500 grams for shipping within India.
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